How do I create an account?
• Click the "Log In" link in the "Shopping Cart" located in the left hand column of the website. Next, click the "Create New Account" link. Complete all of the fields where a red asterisk appears. For the Tier drop-down menu, select retail unless you are classified as a Liebherr Dealer, Employee or Corporate.
• Liebherr employees can find their Tier Code on the Liebherr Intranet.
• Liebherr Dealers and Corporate shoppers can obtain their Tier Code by contacting the Liebherr Construction Equipment Marketing dept at 757-928-2503 or 757-928-2215.
How do I pay for my order?
• We accept Visa, MasterCard and American Express.
What if I need an item for a special event? What if I need an item that is not offered in the company store?
• As the industry leader in creative ideas, we offer thousands of the newest and most unique items from the industry's top suppliers. If you need assistance finding the right item to suit your needs, let us send you ideas through our revolutionary online IdeaKit™. Let us do the work for you!
How will my order ship?
• You will have the option to select a UPS domestic shipping method or ship on your personal UPS Account. The Liebherr Online Store does not offer a billable international ship method. For international shipments shipped on your account, UPS requires the consignee/customer to pay duty & taxes and brokerage fee's mandated by the Government for which the shipment is received. Please check with your local agency for details on estimated fees. Pinnacle Promotions, Inc. or Liebherr are not responsible for duties and taxes. The customer is responsible for these destination fees. If an international package is refused for any reason, Pinnacle Promotions, Inc. or Liebherr will not refund the customer for the merchandise nor shipping & handling charges. We do not pay for return shipping when the package is abandoned internationally.
When will my order ship?
• Items that are carried in inventory are usually shipped the next business day for orders placed before 1 PM EST. For items that must be produced, estimated production times are listed in the product description.
How can I check the status of my order?
• To check the status of your order, you may contact a member of your account team with your order number.
How can I track my package?
• Once your order has shipped, you will be emailed tracking information for your order. If you need further assistance, you may contact your Account Manager.
What if I have a Returns/Exchanges?
• Inventory Order Returns - Merchandise ordered from existing inventory may be returned up to 30 days after date of purchase for a full refund. Goods must be unused and in original packaging. Any damaged, worn or obviously used merchandise is unavailable for return, except in the case of a product that has a manufacturing defect or print error. Upon completion & acknowledgment of a factory level quality control error then defective merchandise will be replaced at suppliers expense or given a full refund of original purchase price.
• Custom Order (Bulk Buys) Returns - Merchandise ordered in bulk or with a custom design or imprint is not available for return, except in the case of a product that has a manufacturing defect or print error. Defective merchandise will be replaced at suppliers expense or given a full refund or credit of original purchase price. We strongly recommend that you review product samples before placing a custom order. Blank samples will be shipped to you free of charge! A Virtual Sample image of the product with your logo is available for your review prior to order. Pre-Production Samples with your logo on the product are also available with your logo for a fee. The fee is dependent upon product & decoration method, so please contact us for cost and lead time.
• Back Orders - In the event that any or all item(s) ordered are out of stock you will receive an email notification. This email will clearly mark the item(s) that are in-stock and those on back order. In-stock items will ship immediately. The back order item(s) will be sent in one shipment when the last item is in-stock.
